Terms and Conditions

These Terms and Conditions (the "Terms") govern your access to and use of the VonnX website, dashboard, admin portal, and related services (collectively, the "Services"). By creating an account or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

The Services are intended for use by licensed healthcare providers, clinic staff, claims professionals, attorneys, and authorized administrative users. You agree to provide accurate registration information, keep your credentials confidential, and promptly notify us of any unauthorized use of your account. You are responsible for all activity that occurs under your account.

You may use the Services solely for lawful purposes and in accordance with these Terms, applicable healthcare regulations, and any agreements between VonnX and your organization. You will not (a) attempt to interfere with the integrity or performance of the Services; (b) reverse engineer or copy any part of the platform except as permitted by law; (c) submit false or misleading information; or (d) use the Services to violate the rights of any third party.

The Services support — but do not replace — clinical judgment. Providers remain solely responsible for diagnosis, prescribing, treatment decisions, and ongoing patient care. VonnX is not a provider of medical advice or care.

Device orders are subject to availability, payer authorization, and applicable medical necessity criteria. Estimated timelines for delivery and follow-up are best-effort, not guarantees. VonnX may refuse or cancel orders that are inconsistent with these Terms, applicable law, or our internal compliance standards.

Where applicable, fees for the Services are set forth in the agreement between VonnX and your organization. Device costs are billed to the payer or responsible party identified at the time of order in accordance with applicable rules. Any disputes regarding billing must be raised in writing within 30 days of the invoice date.

VonnX and its licensors own all rights, title, and interest in the Services, including all software, content, trademarks, and documentation. We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms. No other rights are granted by implication.

You retain ownership of the data you submit to the Services. You grant VonnX a limited license to host, process, and display that data as necessary to provide and improve the Services, subject to our Privacy Policy and Data Usage Policy.

Each party will protect the other party's confidential information using reasonable safeguards and will not disclose it except as required by law or as necessary to perform under these Terms. PHI is governed by HIPAA and the applicable Business Associate Agreement.

The Services are provided "as is" and "as available." Except to the extent prohibited by law, VonnX disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that defects will be corrected.

To the maximum extent permitted by law, VonnX will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) the fees paid to VonnX by your organization in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

You agree to indemnify and hold VonnX harmless from any third-party claims, losses, or expenses (including reasonable attorneys' fees) arising out of (a) your use of the Services in violation of these Terms, (b) your violation of any law, or (c) your violation of the rights of a third party.

We may suspend or terminate access to the Services immediately if you breach these Terms, if continued provision of the Services is no longer commercially or legally feasible, or as required by law. Upon termination, your right to access the Services ends. Provisions that by their nature should survive termination — including confidentiality, intellectual property, disclaimers, limitation of liability, and indemnity — will survive.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date below and, where appropriate, provide additional notice. Your continued use of the Services after an update constitutes acceptance of the revised Terms.

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